Please note we are unable to accept any bookings without ALL of the passport information.
1. DEPOSIT AND CANCELLATION POLICY
- We require a deposit for all Bookings :
. US$ 225 for all of our trek packages up to 7 Days/6 Nights
. US$ 450 for all of our tour packages up to 10 Days/9 Nights
. US$ 650 for all of our tour packages over 10 Days/9 Nights and less than 14 Days/13 Nights
. US$ 850 for all of our tour packages over 14 Days / 13 Nights.
. US$ 1250 for all of our tour packages over 20 Days / 19 Nights
You will receive a full deposit refund if we are not able to get a Inca Trail Permit for you. The deposit becomes non-refundable once it has been issued by the Peruvian Government.
+ For Packages that include International airfare, the price of the airfare must be paid in full to secure that specific flight.
+ For Tours and Treks the balance can either be paid in full via our secure server (a secure link will be sent to you) or upon arrival in Peru, either in Lima, Cusco or any other city that you need to specify. Failure to pay the trek balance will result in tour cancellation.
+ For Customized and Escorted Tours the balance must be paid in full 45 days prior to the start of program.
+ For student discounts we require a copy of a valid ISIC student card. In the event that we don't receive the scanned copy of the card along with your reservation form, we will process your reservation with adult price.
+ The Salkantay Trek Deposit becomes non-refundable once you receive confirmation of accommodation in Aguas Calientes. For all other treks and tours the deposit becomes non-refundable once hotels, airfare and/or trek have been confirmed.
We accept all major credit card payments, including Visa, MasterCard, Discover, and American Express. You will proceed with your payment through our secure server. We also accept checks, wire transfer or direct deposit.
- The Client may cancel the Package booking at any time provided that the cancellation is communicated to Castle Travel - IncaTrailReservations.com in writing. Cancellation charges will be applied as shown below calculated from the day written notification is received by Castle Travel - IncaTrailReservations.com. In addition to the charges shown below airlines may impose 100% cancellation charges. All reservations cancelled less than 45 days prior to the departure date of the tour are subject to a cancellation fee:
In case part of a booking is cancelled, the remaining party may have to pay additional charges (e.g. under-occupancy, or single room supplements).
|Period before departure written notification is received
||Cancellation fee as a percentage of the holiday price
|8 days or less
- The Inca Trail is non-transferable and the deposit of US$ 225 is non refundable
- If the Inca Trail was payed in full, any cancellation will be subject to a 40% cancellation charge of the remainder regardless of the date of cancellation. If however, cancellation occurs within 22 days of departure or within 9 days of departure, the above cancellation charges of 75% and 100% will apply respectively. Cancellation of any extra Inca Trail service (such as extra porters) will result in a 100% cancellation charge for the specific extra service regardless of date of cancellation.
- If during the length of the program the traveler abandons the excursion as a decision made by themselves, NO reimbursement will be made and no claim will be accepted
If in the event that Castle Travel has to cancel your program due to unusual or unforeseen circumstances outside the company's control, we will notify you by email as soon as we become aware of such matters. We will return your deposit to you less the transfer charges related with sending it to you. Castle Travel is a professional and responsible company, we work under an strict code of ethics. We have no intention of cancelling any of our clients reservations and can confirm that, to date, we have never had to cancel any of them.
- If there is a last-minute purchase of a tour, and it is afterwards cancelled, it will NOT be refunded. The no show of (a) passenger(s) will give place to the total loss of the hired service and NO refund will be given. Likewise, if the hired services are cancelled during the tour itself, NO refund will be given. Certain services might be interrupted or even cancelled due to weather conditions, acts of God, or disturbances. These are out of the control of hotels, airlines, service suppliers, Castle Travel or its partners and NO refund will be given as a result of them since such interruptions and cancels go beyond our control.
2. PRICES AND FLUCTUATIONS
Prices quoted are based on foreign exchange rates. Increases due to fuel costs, rates of exchange, tariff revisions, airline pricing, etc may result in an adjustment to our prices. We reserve the right to alter the price of any tour and forward an amended invoice. As soon as we are aware of any increase we will immediately update our website and the price of our tours increased accordingly.
Prices do not include international air travel, country entry or departure fees, airport fees, phones, valet, all items of a personal nature and beverages and food not specified in the itinerary.
3. ACCEPTANCE OF RISK
Our programs have been designed to provide participants with an exposure to the true nature of the environment visited and therefore involve an element of personal risk and exposure to potential hazards over and above those associated with normal "package" holidays. The client acknowledges that the nature of the tour is adventurous and that such activities may involve a significant amount of personal risk.
All the programs are carefully planned, however, due to operational reasons, it may be necessary to change the order of the different activities or the route specified in the itinerary. These changes are not usual to happen, nonetheless, the itinerary should be considered as a basic guide of the program.
5. FLIGHT TICKETS
Flight tickets prices go according to availability and can be changed without previous notice until they have been issued. Credit card expenses are included in here. The flight schedules and flight numbers can be changed on behalf of the airline company. Certain restrictions are applied, for instance, lost tickets cannot be refunded and they go under restrictions imposed by the airline company.
6. AUTHORITY ON TOUR
At all times the decision of the company's guide or representative will be final on all matters likely to endanger the safety and well being of the tour group. The client must at all times strictly comply with the laws, customs, foreign exchange and drug regulations of Peru. Should the client fail to comply with the above, or should the client interfere with the well being of the group then the guide or company representative may order the client to leave the tour without recourse to any refund.
7. TRAVEL DOCUMENTS
The client must be in possession of a valid passport, it is not required a visa to enter Peru, if you are a citizen of countries of the European Union or the Americas, except Cuba .
8. FACTORS OUTSIDE THE COMPANY'S CONTROL (FORCE MAJEURE)
The company will do its best to minimize the effects of matters outside its control, but cannot accept any liability, nor will issue any refunds for these matters which include political disputes, border closures, refusals of visas, industrial action, delayed flights, unforeseeable climate, earthquakes, acts of god, etc.
It is the client's responsibility for obtaining sufficient personal travel insurance such as medical or trip interruption. The client is willing to accept full responsibility for insurance up to limits that the client may require. This insurance must cover personal accident, medical expenses, air ambulance, loss of effects, repatriation costs and all other expenses which might arise as a result of loss, damage, injury delay or inconvenience occurring to the client. It is compulsory that all clients have personal travel insurance. When obtaining travel insurance the client must ensure that the insurer is aware of the type of travel to be undertaken.
In all the arrangements of travel, Castle Travel acts on behalf of its clients organizing on their names, the means of transport, accommodation, and other requested tourist services. Hence we do not take any responsibility in case of accidents, delays or interferences to the tour, which are out of our reach; especially regarding programs and schedules. This shall be considered of great importance. In the same way, our company does not take any responsibility due to illnesses, physical or mental impediments which may disturb the health or integrity of the passenger(s) or others during the tour or when our services are being provided. In the light of this, our company will not recognize any claim or refund due to the concepts mentioned above. This includes the cases which in normal conditions do not show any problem. Thus, we require to be informed, before our services are hired, of any restrictions mentioned above in order to make the suitable decisions to ensure the quality of our services.
The Company shall not be liable for any damage or loss if the failure to carry out the contract is: 1) attributable to the client 2) attributable to a third party unconnected with the provision of the services contracted for and the event is unforeseeable or unavoidable 3) due to unforeseen and unusual circumstances beyond the company's control, the consequences of which could not have been avoided even if all due care had to be exercised. 4) due to political disputes, industrial action, climate or other matters of a similar nature and any other force majeure. 5) due to an event which the company, even with all due care could not foresee or forestall. Any liability is limited to the full price paid for the tour. In all cases the company specifically excludes all liability for indirect or consequential loss or expense including loss of profits.
11. CLAIMS AND COMPLAINTS
If a client has a complaint against the company the client must first inform the tour guide or company representative while on the tour in order that the guide/representative can attempt to rectify the matter. Any further complaint must be put in writing to the company within 7 days of the end of the tour.
12. LOCAL CONDITIONS
Due to political and cultural differences, as well as generally tougher physical conditions, travel to the areas we visit involves risks other than those we take in our daily lives. It is important clients make themselves aware of the risks involved, and are responsible for making their travel plans accordingly.